Spreadsheets can be an ideal option for micro and small businesses that are just getting started or are in the early stages of development.
Do you need to save contact information? Open a sheet of paper. Do you need to keep track of a transaction? Open a new sheet. Spreadsheets can be used to perform the majority of basic business operations. That is, until it becomes too much. In the United States, roughly half of small business ventures fail within the first four years because owners face numerous challenges that make it difficult to continue operating.
Therefore, customer management software for small businesses is very important. Especially Bigin by Zoho, is considered as one of the best customer management software for small businesses. Let’s find out together!
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What is customer management software?
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Implementing a customer management software for your small business can help you not only organize contacts, leads, and deals, but also automate time-consuming processes like data entry, allowing you to focus on strategy formulation and customer interaction instead.
As a small company with a small sales team, you must keep productivity organized. This way, all of their time and effort is focused on what matters most: providing an exceptional customer experience and building brand loyalty.
What makes Bigin by Zoho become the best customer management software for small business?
About Bigin by Zoho
Zoho CRM understands the precarious situation that small businesses are in, as well as the lack of a comprehensive CRM that meets market standards. Zoho launched a brand new CRM designed specifically for micro and small businesses, complete with features and interfaces that address their needs and pain points. Bigin became the new indie product as a result of this.
Bigin is not a simplified version of Zoho CRM. It’s not made of the same fabric, but it’s tailored by the same person. Our decades of experience in the customer relationship management solutions market have been applied to create the ultimate small business CRM that delivers on three key promises: ease of use, feature suite compatibility, and an affordable price.
Top Features
Honestly, Bigin has all the best customer management software for small businesses regarding features. There are numerous important features that are rarely used. But Bigin took everything.
Here are the features of Bigin’s customer management software for small business:
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- Engage prospects: Built-in telephony, Email, Twitter, Webforms.
- Manage pipelines: Pipeline view, Customization, Multiple pipelines, Activity management.
- Close more deals: Workflows, Products, Dashboards, Signals.
- Data management and security: Import and export data, Roles and profiles, Audit logs, GDPR.
- Fully Mobile
- Works well with your other apps
Here are the top features of Bigin by Zoho:
- Customer data management / contact management.
- Interaction tracking.
- Integration with email clients (e.g., Outlook or Gmail).
- Workflow management.
Pros, Cons
For a small business to easily consider, we have listed the pros and cons below:
Pros
- Also a great app for phones for on-the-go use.
- Have customer management software for small business
Cons
- Making changes to some of the templates or template options is difficult.
- Approaches to general sales
Affordable pricing
Bigin is the most cost-effective CRM solution for small businesses, with prices starting at $7 USD per user per month for the Express Edition. That’s correct! Bigin is the most cost-effective CRM at this price point. Your sales can transition away from spreadsheets and onto a powerful, feature-rich small business CRM that integrates with a variety of apps, including the Zoho ecosystem, and provides an excellent small business experience. A pleasant and straightforward user experience. With 7$ you have:
- 50,000 Records
- 3 Pipelines
- 10 Workflows
- 10 custom fields/module
- All basic features of CRM software should have.
Additionally, You can refer Premier Edition at a price of 12$, with some features:
- 100,000 Records
- 10 Pipelines
- 30 Workflows
- 25 custom fields/module
Zoho’s pricing policy is entrenched, and Bigin adheres to it. There are no contracts here, and you can cancel or upgrade your subscription at any time. Budgeting can make or break a small business, so we’re cautious. You’ll get a refund for the remaining months, and the process is simple.
There were no expenses. When you sign up, you’ll have unlimited access to all of the features listed on the pricing page. Nothing is hidden behind a payment barrier, and there are no separate payments for specific features or integrations. All of Bigin is available for list price on Bigin official website.
How Bigin by Zoho can help small businesses
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Final Thoughts
To summarize, it is necessary to require customer management software for small business, particularly Bigin by Zoho, which is capable of improving an organization’s customer service practices. It enables your support staff to respond to client queries quickly while also providing insight into customer order trends, ensuring that your support staff never makes a mistake when dealing with order-related questions from your customers.
Notably, sign up now to try Bigin for free for 14 days with no credit card required! We’ve made it incredibly simple to migrate data from the dozens of spreadsheets you’re currently using. Bigin also has a smartphone app that can assist you in getting to work.